Press & Analysts


Featured Release

  • November 20, 2013

    New Salesforce1 Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing customer service

    Powered by all-new Salesforce1 Customer Platform APIs, revolutionary new 1 Touch Service enables developers and ISVs to build and embed service everywhere—within any product, app or experience 

    Breakthrough Intelligent Service technology now empowers agents to resolve cases faster than ever by proactively surfacing actionable insights, identifying relevant experts and pinpointing related resources

    With the new Salesforce1 App, any user can now help resolve customer issues from anywhere on any device 

    Now every Service Cloud and Salesforce customer—including leading brands such as FitBit, HP, Philips and Stanley Black & Decker—has the customer platform to connect with their customers in a whole new way (NYSE: CRM), the world’s #1 CRM platform, today delivered the new Salesforce1 Service Cloud—the customer service platform for the Internet of Customers. The new Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing...

  • November 20, 2013

    New Salesforce 1 AppExchange Accelerate program will provide the breakthrough technology and go-to-market services that ISVs need to build, market and sell next generation enterprise apps

    With no ramp-up costs, ISVs will be able to create profitable businesses from day one, leveraging a proven business model that enables them to invest in innovation and growth, instead of infrastructure

    Customers will benefit from access to the largest ecosystem of social, mobile and connected cloud apps, instantly available on any device, to run their entire business on Salesforce1

    Leading enterprise ISVs—including Apttus,, Kenandy and Veeva Systems—have harnessed the power of Salesforce1 to transform disruptive ideas into successful app companies (NYSE: CRM), the world’s #1 CRM platform, today introduced the Salesforce1 AppExchange Accelerate Program—fueling the next wave of enterprise ISVs delivering social, mobile and connected cloud apps on the Salesforce1 Customer Platform. The AppExchange Accelerate program will provide the...

  • November 20, 2013

    ExactTarget Marketing Cloud, now part of the Salesforce1 Customer Platform, empowers brands including CareerBuilder, Gap, Nike and Unilever, to connect with customers in a whole new way through email, mobile, social, web and connected products (NYSE: CRM), the world’s #1 CRM platform, unveiled today the Salesforce ExactTarget Marketing Cloud, the customer platform for 1:1 marketing. 

    The ExactTarget Marketing Cloud provides best-in-class digital marketing apps for email, mobile, social, web, marketing automation and connected...

Salesforce Blog

4 Keys to Hiring Great Customer Engagement Reps
The fact of the matter is that it’s hard to hire good people. This is especially true when trying to fill contact center-type roles, such as a customer engagement center, where turnover can be high, as can job stress. It takes a special kind of person to succeed in this...

How Social Engagement is Transforming Customer Service
As companies gain experience, further integrate social into service processes and teams, and align social service strategies more closely with their overall customer engagement strategy, they are seeing more positive impact from their efforts. That’s just one of a number of key takeaways from Social Media Today’s 2014 Social Customer...

The Real Cause of a Lost Sale May Be All in Your Imagination
Think of the objections you hear that prevent you from closing sales. Are you hearing these reasons directly from your prospects & customers or is it all in your imagination? Discover the leading cause of lost sales, pipeline constipation, missed sales targets and forecast inaccuracy. Whether it’s around your sales...

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