Press & Analysts

2013

Featured Release

  • November 20, 2013

    New Salesforce1 Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing customer service

    Powered by all-new Salesforce1 Customer Platform APIs, revolutionary new 1 Touch Service enables developers and ISVs to build and embed service everywhere—within any product, app or experience 

    Breakthrough Intelligent Service technology now empowers agents to resolve cases faster than ever by proactively surfacing actionable insights, identifying relevant experts and pinpointing related resources

    With the new Salesforce1 App, any user can now help resolve customer issues from anywhere on any device 

    Now every Service Cloud and Salesforce Desk.com customer—including leading brands such as FitBit, HP, Philips and Stanley Black & Decker—has the customer platform to connect with their customers in a whole new way

    Salesforce.com (NYSE: CRM), the world’s #1 CRM platform, today delivered the new Salesforce1 Service Cloud—the customer service platform for the Internet of Customers. The new Service Cloud is the game-changing social, mobile and cloud customer platform built to transform how companies deliver amazing...

  • November 20, 2013

    New Salesforce 1 AppExchange Accelerate program will provide the breakthrough technology and go-to-market services that ISVs need to build, market and sell next generation enterprise apps

    With no ramp-up costs, ISVs will be able to create profitable businesses from day one, leveraging a proven business model that enables them to invest in innovation and growth, instead of infrastructure

    Customers will benefit from access to the largest ecosystem of social, mobile and connected cloud apps, instantly available on any device, to run their entire business on Salesforce1

    Leading enterprise ISVs—including Apttus, FinancialForce.com, Kenandy and Veeva Systems—have harnessed the power of Salesforce1 to transform disruptive ideas into successful app companies

    Salesforce.com (NYSE: CRM), the world’s #1 CRM platform, today introduced the Salesforce1 AppExchange Accelerate Program—fueling the next wave of enterprise ISVs delivering social, mobile and connected cloud apps on the Salesforce1 Customer Platform. The AppExchange Accelerate program will provide the...

  • November 20, 2013

    ExactTarget Marketing Cloud, now part of the Salesforce1 Customer Platform, empowers brands including CareerBuilder, Gap, Nike and Unilever, to connect with customers in a whole new way through email, mobile, social, web and connected products

    Salesforce.com (NYSE: CRM), the world’s #1 CRM platform, unveiled today the Salesforce ExactTarget Marketing Cloud, the customer platform for 1:1 marketing. 

    The ExactTarget Marketing Cloud provides best-in-class digital marketing apps for email, mobile, social, web, marketing automation and connected...

Salesforce Blog

3 Key Tips for New Hire Success
When you think about adding on new employees to your staff, one of the first thoughts to come to mind is the feeling of relief in knowing that many hands will make light work. But right after that thought is the realization that the new members will need to be...

How to Create Stellar Marketing Automation Process Visualizations
Whether you're a newcomer to marketing automation or a seasoned veteran, marketing automation helps with the classic growth-mode problem of a fire-hose of leads. It helps you figure out a way to make your sales reps more efficient while continuing to work with, and educating, prospective customers about your product...

QUIZ: How Much Do You Know About Dreamforce?
Dreamforce is right around the corner, and thousands of eager attendees have already reserved their spots. From first-timers to experienced veterans, Dreamforce is set to bring together the best of the best in sales, marketing, service, IT and beyond. So where do you stack up on the spectrum of Dreamforce...

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