Easily design processes with a point-and-click interface that lets you orchestrate workflows, create and update records, log calls, send emails, integrate with third-party systems, and more.
Embed processes in engaging digital experiences.
Create a great customer service experience by giving customers access to business processes in their self-service channels. Make it easy for your contact center agents to pick up where the customer left off and resolve the request at any point in the support process.
Make complex service processes simple.
Help new agents onboard faster and ensure compliance with regulation by automating day-to-day processes. Recommend actions and guide agents through processes with dynamic screens that adapt as they move through each step of any process.
Deliver AI-powered contextual recommendations.
Combine your business rules and predictive models to surface the right offer at the right time in any self-service experience for every customer with Einstein Next Best Action. Unlock insights from your data — both Salesforce data and third-party data — to deliver recommended actions, real time, right in the agent workspace.
Customer Service Tools and Features from Salesforce
Salesforce Service Cloud features customer service scripts that help agents streamline customer conversations, capture all needed information, and reduce errors. For call centers, scripts are essential for high performance in both inbound and outbound calls.
Service Cloud call center scripts help service teams improve productivity, reduce agent training time and resources, and promote a consistent customer experience. Service Cloud workflows enable agents to quickly navigate to the right script at the right time.
Service Cloud is a comprehensive customer service and help desk platform for businesses of all sizes and types. Its features include integration of multiple information sources into a centralized view, chat, customer self-help portals and communities, knowledge base, and more.