Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.
Whether for customer self-service or to enable agents to find the right answer faster, knowledge management is one of the best ways to provide excellent customer care. Help your customers help themselves with easy access to knowledge base articles, FAQ, and the collective wisdom of the community. Learn more about our knowledge management solution from Service Cloud.