Be everywhere your customers are with Service Cloud Digital Engagement. Reach customers across every digital channel — including mobile messaging, web chat, social networks, and more — to provide a seamless service experience all on the #1 platform for service.
Customers shouldn't have to jump through hoops to reach your company. Make sure they can contact you the way they want over the channels they use most in their everyday life.
Talk to your customers over their preferred mobile messaging channels like SMS text, Facebook Messenger, and WeChat. Automate routine customer requests with Einstein Bots for SMS.
Deliver personalized support in your customer’s moment of need with chat. Easily deflect routine requests with a chatbot, or route to an agent for more complicated issues.
Build customer loyalty by responding in real time across Twitter, Instagram, Facebook, YouTube, and more. Use Social Customer Service to seamlessly create, manage, and monitor cases straight from your social feed. 
Scale your support by deflecting those common, yet time-consuming, cases with beautifully branded, always-on, and completely connected self-service experiences.
Keep customers from leaving your site or app by offering multiple, personalized support options. Easily embed live chat, knowledge articles, case management, and more with embedded service. 
Get your step-by-step guide to empowering customers on all digital channels — and winning loyalty.
Increase agent productivity by deflecting routine customer requests with Einstein Bots, chatbots powered by artificial intelligence. For more complex cases, bots can reduce wait times by collecting and qualifying customer information upfront for a quick and seamless hand off.
Deliver a cohesive experience with Service Cloud Lightning Console. Automatically assign cases to the right agents with omni-channel routing, and see every channel — including email, social, and SMS — on a single, 360-degree dashboard.