Through using a PaaS or SaaS system, government agencies can enjoy more data-related benefits, beyond superior storage. These kinds of platforms provide the tools necessary to do more with that data — and this goes for every area of government.
For example, artificial intelligence can be used to analyze relevant data to help government employees engage citizens more effectively over email or social media. Furthermore, when citizens have requests or queries, agencies have more immediate access to relevant information, thus serving them quicker or even pre-emptively solving certain common problems.
Or, in a government to business setting, government agencies can interpret data to see where contracts can be offered and manage bids, or view areas where the workforce needs developing.
Platforms like Salesforce Government Cloud provide government agencies with all the tools they need to understand their citizens more fully, and thus serve them more effectively. And since providers like Salesforce are literally in the business of providing these tools, they have a more advanced expertise in relevant subject matter, paving the way for a much more advanced design.
There are few more important things to the security and smooth-running of a government agency than the safe and efficient storing of its citizens’ information. When government agencies let government databases exist solely in legacy IT systems, they are not only creating a security risk, but expending a lot of unnecessary time and money in maintaining them. Just as crucially, they are not tapping into that data in a way that best serves citizens and contributes to an effective government agency in this modern digital environment.
The government has a large amount of data, but with a cloud based storage solution, it does not need to be an equally large burden.