Manufacturers can easily collaborate with dealers and distributors on sales, service, marketing, and more. Quickly address service inquiries, close more deals, and open more opportunities to grow revenue.
Give service agents and field technicians a 360-degree customer view and data on warranties and entitlements. Our intelligent scheduler dispatches the right technician to the right job, boosting first-time fix rates.
 
Transform the online purchasing process. Tailor product mixes, pricing agreements, and contracts to customers’ specific needs. Deliver friction-free service and warranty experiences that boost confidence in your products.
Power end-to-end customer engagement across every channel with our unified marketing platform. Make personalized connnections with customers across web, email, social, mobile, and more with AI-powered insights.
 
 
 

We want to offer our products and solutions through the channels that customers want. Increasingly customers are looking at digital channels, both for doing research and procurement, but also to get solutions to their smaller concerns — and in some cases, even large problems.”

Tarak Mehta President | Electrification Products Division, ABB
 
 
 

35%

INCREASED CUSTOMER FEEDBACK SCORES FOR COMPANIES WITH DIGITAL BUSINESS STRATEGIES

 

25%

PRODUCTIVITY GAIN FROM USING AUTOMATION IN CUSTOMER SERVICE

 

51%

PLAN TO APPLY ARTIFICIAL INTELLIGENCE TO BETTER CUSTOMER SERVICE EXECUTION

* See more in our "Customer Engagement for Manufacturers" report.
Embark on an interactive journey that explores all the ways Salesforce is helping retool manufacturers with intelligent, predictive apps across every department.